Frequently Asked Questions (FAQ)


  1. How do I choose a badminton racket?
    Please refer to our racket buying guide. You can also contact our support team for personalized assistance via phone or message.

  2. How do I choose badminton shoes?
    Key factors to consider when selecting badminton shoes include:

  • Weight

  • Grip

  • Durability

  • Comfort

  • Support

You can find shoe features in the product description section of our shoes.
If you have specific needs such as wide feet or require extra cushioning, we offer suitable shoe options.
Feel free to reach out to our support team for further assistance.

  1. Which badminton string should I use?
    Please refer to our badminton string guide for more detailed information.

  • Beginners: We recommend No. 7 Boost for maximum durability while practicing technique.

  • Advanced players: You may choose strings with high repulsion, durability, or balanced characteristics depending on your playing style and personal preference.

  1. What is the grip size of the racket?
    All grips have:

  • Length: 1100 mm

  • Width: 25 mm

The difference lies in the grip circumference:

Grip Size Grip Circumference
G1 95 mm
G2 92 mm
G3 89 mm
G4 86 mm
G5 83 mm
G6 80 mm
S1 83 mm
S2 86 mm

  1. Is free shipping available?
    Yes.
    We offer Free Shipping on orders over IDR 200,000,
    and Cash on Delivery (COD) for orders between IDR 200,000 – IDR 1,000,000.

  2. How can I track my order?
    Once your order is shipped, a tracking link will be sent via email.

  3. There was an error during payment and my balance was deducted. What should I do?
    Don’t worry!
    Sometimes transactions fail due to:

  • Network issues between the Payment Gateway and your bank/card

  • High transaction volume

Your money is safe and will either:

  • Be refunded to your account within 10 business days, or

  • Be credited to our system directly

Please contact us at support.id@lining.studio and include your Payment ID. We’ll assist you as soon as possible.

  1. What happens if payment is received after a failed transaction?
    Our team will verify the payment manually and process your order on the next business day.
    You’ll receive a confirmation email once the payment is successfully verified.

  2. What is the product return policy at Li-Ning Studio?
    Please check our Return Policy for full details.

  3. How do I request a return or exchange?
    Email support.id@lining.studio with the following details:

  • Order number

  • Reason for return or exchange

  • Photos of the product from multiple angles (with tags/labels still attached)

  1. Can I return part of my order?
    Yes, partial returns are allowed.
    However, please note:

  • Any discounts, coupons, or combo offers applied to the order will not be considered during the refund process.

  1. Are there any additional discounts?
    All Li-Ning products are already offered at the best prices.
    No additional discounts or coupons are available.

Please check our Promo page for the latest deals and follow us on social media for updates on:

  • Promotions

  • New product launches

  • Discounts

Contact us if you need further assistance!